Hello Lauren

We're so sorry to hear the products haven't met your expectations. We do not claim that our products are low odour. You do not specify the issue with the longevity, but if there is premature chipping or peeling these are associated with applying thicker layers of our polish rather than the thin coats we recommend. Please see the manicure guidelines below.

You have contacted us within the returns window, so if you will like to try the products again and still continue to have issues, then please contact us at nailberry@nailberry.co.uk and we will assist you with a return.

For best results with all our colours:
- Lightly buff nail surface to smooth ridges, clear excess nail oils and encourage better polish bonding
- Ensure nails and cuticles are clean, dry and clear of filings, moisturiser, nail colour or polish remover (any traces of hand cream, oils or filings will restrict polish bonding and increase the likelihood of chipping and peeling)
- Apply one thin layer of base coat and allow to dry for 2-3 minutes. You may find that you need to remove more of the polish from the brush that you might expect to ensure that a thin, even coat is applied.
- Apply one thin layer of your Nailberry nail colour. Allow to dry, then apply a second thin layer
- Once dry, finish with a layer of top coat - a top coat can prove game-changing against chips, knocks and scuffs, especially if you are using your hands a lot each day
- Allow all layers of manicure to dry for around 10-15 minutes
- Every 2-3 days, reapply top coat for added shine and chip protection.

We hope this helps though please don't hesitate to get back in touch if we can be of further assistance.

Kind regards

Hello Susan

We're sorry that the polish you purchased haven't met your expectations. The picture on the website product page of the colour applied to nails shows the true colour of the polish. If you would like to return/exchange it please find the instructions below.

If possible, please use the original packaging to return the item(s). Inside the box, please include a note with the following details and send to our address below:
- Your order number
- Your email address
- The reason you are returning the polish
- Confirmation of your wish for a refund or exchange - specifying which item you wish to exchange for

NBY London Ltd
Studio 5.17
Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

Please retain your proof of postage for future record.

Processing timescales
Please allow 14 working days from our receipt of your returned products for us to process your request.
Refunds | Once your refund has been processed, you will receive an email notification from us.
Exchanges & replacements | We’ll send your new order by standard delivery.

For full details on our refund policy, please visit: https://www.nailberry.co.uk/pages/refund-policy

We hope this helps though please don't hesitate to get back in touch if we can be of further assistance.

Kind regards